What is the Lolë return policy ?

To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:

items need to be unworn
original selling condition
all tags still attached

Please note that this policy also applies to sale and clearance items.

For hygienic and health reasons, facial masks and all yoga accessories will be a final sale. This includes yoga mats, foam rollers, yoga blocks, balance balls, resistance bands and water bottles. Returns will only be permitted if the item is unopened and in its original packaging.

For swimwear, the protective lining sticker is required for return or exchange.

Merchandise purchased at a discount of 50% or more are final sale. Those items will be labelled as final sale on the product page. No refunds, returns, or exchanges will be accepted for these items. These items will be listed as final sale in the cart.

**Exceptions may apply. Please note returned items must be purchased through our online stores. Refunds cannot be issued from 3rd party retailer purchases. Purchases made during promotional events are not subject to price adjustments (online and in store). Shipping costs are non-refundable.

What is the Lolë return policy ?

To process a return from our online store, items have 30 days from the purchase date or reception via UPS. Returned items must meet the following conditions:

items need to be unworn
original selling condition
all tags still attached

Please note that this policy also applies to sale and clearance items.

For swimwear, the protective lining sticker is required for return or exchange.

How can I return an item ?

ALL ITEMS RESPECTING THE LOLË RETURN POLICY CAN BE RETURNED.

You can return multiple orders in a single package. Please provide the purchase orders corresponding to the returned items. To return your item(s), simply follow the instructions below within 30-days of receiving your order:

Go online to Lolë (lolelife.com) to initiate your return.
Provide us with the reason for the return.
After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).
Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
Please include a copy of your Lolë packing slip within the package.
Drop it off at your nearest UPS location (Canada& US only) or other carriers location.
A refund notification will be sent once the return has been processed at our warehouse.

Be sure to enter the order confirmation as the order number and the email address you used to receive the order details.

Once completed, a prepaid return label will be sent via email for you to print.

Record the tracking number on the UPS return label to track delivery to our warehouse. After receiving your return please allow 5-10 business days for the amount to appear on your credit card statement.

To find your nearest UPS location, visit www.ups.com or call 1-800-742-5877 (Canada) or 1-877-289-6418 (United States). Take note of the tracking number showing on the return label before you drop your return package.

If you do not have a local UPS service point, simply give them a call, and they will send one of their drivers to your location to pick up the package.

How can I return an item ?

ALL ITEMS RESPECTING THE LOLË RETURN POLICY CAN BE RETURNED.

Go online to Lolë (lolelife.com) to initiate your return.
Provide us with the reason for the return.
After review of your return is accepted you may receive a prepaid shipping label (certain country exclusions apply).
Repackage carefully with all the original hangtags and packaging and apply your shipping label to the reusable bag or box.
Please include a copy of your Lolë packing slip within the package.
Drop it off at your nearest UPS location (Canada& US only) or other carriers location.
A refund notification will be sent once the return has been processed at our warehouse.

Be sure to enter the order confirmation as the order number and the email address you used to receive the order details.

Once completed, a prepaid return label will be sent via email for you to print.

If you do not have a local UPS service point, simply give them a call, and they will send one of their drivers to your location to pick up the package.